• Employer of Choice – Australian Business Awards 2020 and 2021!
  • Flexible working arrangements | Insurance & accommodation discounts
  • Tailored professional development & employee assistance programs
  • 3 weeks of paid training provided

Who we are

Nationwide Towing & Transport is a part of Nationwide Group, the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. Over 600 Nationwide representatives provide services in Victoria, NSW, Queensland and WA.

Providing towing, transport, storage and impound services, Nationwide Towing & Transport’s customers include government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.

What we care about

We are proud to keep Australia moving. We’re here to deliver Australia’s most trusted roadside and transport solutions. We believe in:

  • Innovation – seek to create a better way
  • Accountability – own it, see it through
  • Courage – challenge yourself and others to grow
  • Teamwork – together, we achieve more

Above all, we care about you. How do we do this? We offer flexible working arrangements, genuine opportunities for career progression, an employee benefits program and much more. We’ve even won awards for our investment in people, including an Employer of Choice 2020 and 2021 in the Australian Business Awards.

The role

This is not your average Dispatch job!  It is a challenging and varied role where every day is different.  This is a fast paced busy environment where the dispatch team is fully committed to delivering required outcomes on time, every time.

We offer a friendly team environment with opportunities for extensive training and career progression, a wellness program as well as a reward and recognition program to ensure your hard work does not go unnoticed.  We encourage, support and nurture initiative.

The successful candidate must be available Monday to Friday between the hours of 10:00am – 8:00pm and for some weekend work. We are seeking someone for our afternoon shifts.

Duties

  • Provide the highest level of customer service and communication
  • Coordinate the flow of timely information to and from our customers
  • Answer customer calls, service queries, provide updates and ETAs
  • Plan and dispatch trucks in accordance with customer timeframes and workloads
  • Develop relationships with our drivers and key customers
  • Communicate effectively with drivers to resolve transport issues as they arise
  • Liaise with fleet allocators to ensure all delivery requirements are adhered to
  • Use initiative to find customer focused solutions
  • Actively engage in a culture of business improvement

Some of the advantages of joining our team

  • Employee benefits program, including roadside assistance membership, insurance and accommodation discounts
  • Opportunities for career development
  • Friendly team environment
  • Culture club with social and wellbeing initiatives
  • Flexible working arrangements
  • Employee Assistance Program
  • Induction & training
  • On site gym and cafe

Skills & experience

The successful candidate will have proven experience in Customer Service, Transport & Logistics or a similar environment, and a passion for exceeding customer expectations.

Furthermore, you will have:

  • Leadership skills
  • Outstanding written and verbal communication skills
  • High attention to detail and a keen eye for error
  • Excellent time management skills and ability to prioritise tasks
  • Ability to communicate and work well with all types of internal and external customers
  • The capacity to meet strict deadlines
  • Adaptable and flexible approach to work
  • Team player with a positive energy
  • Professional and motivated work ethic
  • Intermediate computer skills

How to apply

To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).

Successful candidates will be required to undergo a police check 

Nationwide Group is a smoke free workplace.

No recruitment agencies please.

Please note only shortlisted candidates will be contacted.

Nationwide Towing & Transport