Impound officer

We are currently seeking an Impound Officer to work Monday to Friday from 4pm to 8pm at our Collingwood Vehicle Impound.

  • Australia’s leading towing & transport company
  • Employee benefits program
  • Permanent part time position
  • Collingwood location

The role

Due to strong business growth, we are currently seeking an Impound Officer with superior customer service skills and a positive attitude to complement our existing team at Collingwood Vehicle Impound.


Reporting to the Impound Manager, you will be responsible for but not limited to:

  • Providing excellent customer service
  • Liaising with the general public and in particular the Police, Councils and Vic Roads
  • General administration such as data entry, filing, banking and reconciliation of dockets and payments, database management
  • Vehicle coordination, assisting drivers and movement of vehicles within the impound
  • Complying with company policies and procedures
  • Providing support to the Impound Manager
  • Other hidden gems

    • Wellness program
    • Employee benefits program - includes roadside assistance membership, insurance discounts
    • Friendly team environment
    • Induction & training
    • Opportunities for career progression
    • We encourage, support and nurture initiative
    • Skills & experience

      • Previous experience within a similar role (transport and/or automotive industry experience will be highly regarded)
      • Excellent customer service skills
      • Strong written and verbal communication skills
      • Ability to problem solve and deal with difficult customers
      • Intermediate knowledge of Microsoft Office Suite (Excel an advantage)
      • Ability to work within a team environment as well as autonomously
      • High attention to detail
      • Have a strong passion for safety
      • The successful candidate must be available Monday to Friday from 4:00pm to 8:00pm.

      How to apply

      Click APPLY and send your resume and cover letter or contact Stephen from the HR department on (03) 9875 6070 for a confidential discussion.

      Successful candidates will be required to undergo a police check and pre-employment medical.

      Nationwide Towing & Transport is a smoke free workplace.

      No recruitment agencies please.

      Please note only shortlisted candidates will be contacted.

      Click here to APPLY.