We are currently seeking a sharp, confident and professional Operations Consultant to join our dynamic team located in Blackburn.

  • Varied, challenging & exciting role
  • Friendly team environment
  • Blackburn location – Work close to home!

About Eastern Van Services

Eastern Van Services is a progressive company that is well established in providing roadside assistance services to Motoring Club Members. Our focus is on providing the highest level of service to our customers and their members and we understand that our ability to do so depends on our people.

The role

We are seeking an enthusiastic Operations Consultant/Analyst to join our diverse team at our head office in Blackburn. You will be responsible for collecting, storing and managing the data for a complex business. This includes job activity, performance measures, KPI compliance and Contractor payment activity. Most importantly you will provide custom reports and analysis to the Operations team for continuous business improvement.


  • Manage the company’s data and activity
  • Build functional business reports
  • Create and implement a CRM system
  • Identify areas for improvement
  • Provide guidance to the Operations team
  • Design and report on working rosters
  • Disseminate KPI and performance data to a diverse, mobile workforce

Other hidden gems

  • Wellness program
  • Employee benefits program - includes roadside assistance membership, insurance discounts
  • Friendly team environment
  • Induction & training
  • Opportunities for career progression
  • We encourage, support and nurture initiative

Skills & experience

  • Advanced knowledge of MS Excel, VBA
  • Intermediate knowledge of MS Access including VBScript
  • Strong knowledge of current CRM systems (MS Dynamics, Power BI or equivalent)
  • Ability to understand complex business modelling and 24/7 rostering
  • Ability to report on critical business activity
  • Effective negotiation skills

How to apply

Click APPLY and send your resume and cover letter or contact Eliza from the HR Department on (03) 9875 6070 for a confidential discussion.

Successful candidates will be required to undergo a police check and pre-employment medical.

Nationwide Towing & Transport is a smoke free workplace.

No recruitment agencies please.

Please note only shortlisted candidates will be contacted.

Click here to APPLY.