CUSTOMER SERVICE CONSULTANT

Do you enjoy customer service and have a keen eye for detail? Then this role in the fast paced transport industry could be the one for you!

  • Australia’s leading towing company
  • Friendly team environment | Wellness program!
  • Blackburn location – Work close to home!
  • Development opportunities
  • Training provided

The role

This is not your average Operations job! It is a challenging and varied role where every day is different. This is a fast paced busy environment where the team is fully committed to customer service and delivering required outcomes on time, every time.

We offer a friendly team environment with opportunities for extensive training and career progression, a wellness program as well as a reward and recognition program to ensure your hard work does not go unnoticed. We encourage, support and nurture initiative.

Duties

  • Provide the highest level of customer service and communication
  • Coordinate the flow of timely information to and from our customers
  • Answer customer calls, service queries, provide updates and ETAs
  • Plan and dispatch trucks in accordance with customer timeframes and workloads
  • Develop relationships with our drivers and key customers
  • Communicate effectively with drivers to resolve transport issues as they arise
  • Liaise with fleet allocators to ensure all delivery requirements are adhered to
  • Use initiative to find customer focused solutions
  • Actively engage in a culture of business improvement

Other hidden gems

  • Wellness program
  • Employee benefits program - includes roadside assistance membership, insurance discounts
  • Friendly team environment
  • Induction & training
  • Opportunities for career progression
  • We encourage, support and nurture initiative

Skills & experience

You will have proven experience in Transport & Logistics or similar environment. You have a passion for exceeding customer expectations with your "can do" attitude. You enjoy working with people and are an enthusiastic, results-oriented team player.

Furthermore, you will possess:

  • Outstanding written and verbal communication skills
  • High attention to detail and a keen eye for error
  • Excellent time management skills and ability to prioritise tasks
  • The capacity to meet strict deadlines
  • Team player with a positive energy
  • Professional and motivated work ethic
  • Intermediate computer skills

Successful candidates will be required to complete 3 weeks of full time training.

How to apply

Click APPLY and send your resume and cover letter or contact Tayla from the HR Department on (03) 9875 6071 for a confidential discussion.

Successful candidates will be required to undergo a police check and pre-employment medical.

Nationwide Towing & Transport is a smoke free workplace.

No recruitment agencies please.

Please note only shortlisted candidates will be contacted.


Click here to APPLY.