CUSTOMER SERVICE CONSULTANT
Do you enjoy customer service and have a keen eye for detail? Then this role in the fast paced transport industry could be the one for you!
- Australia’s leading towing company
- Friendly team environment | Wellness program!
- Blackburn location – Work close to home!
- Development opportunities
- Training provided
This is not your average Operations job! It is a challenging and varied role where every day is different. This is a fast paced busy environment where the team is fully committed to customer service and delivering required outcomes on time, every time.
We offer a friendly team environment with opportunities for extensive training and career progression, a wellness program as well as a reward and recognition program to ensure your hard work does not go unnoticed. We encourage, support and nurture initiative.
- Provide the highest level of customer service and communication
- Coordinate the flow of timely information to and from our customers
- Answer customer calls, service queries, provide updates and ETAs
- Plan and dispatch trucks in accordance with customer timeframes and workloads
- Develop relationships with our drivers and key customers
- Communicate effectively with drivers to resolve transport issues as they arise
- Liaise with fleet allocators to ensure all delivery requirements are adhered to
- Use initiative to find customer focused solutions
- Actively engage in a culture of business improvement
Other hidden gems
- Wellness program
- Employee benefits program - includes roadside assistance membership, insurance discounts
- Friendly team environment
- Induction & training
- Opportunities for career progression
- We encourage, support and nurture initiative
Skills & experience
You will have proven experience in Transport & Logistics or similar environment. You have a passion for exceeding customer expectations with your "can do" attitude. You enjoy working with people and are an enthusiastic, results-oriented team player.
Furthermore, you will possess:
- Outstanding written and verbal communication skills
- High attention to detail and a keen eye for error
- Excellent time management skills and ability to prioritise tasks
- The capacity to meet strict deadlines
- Team player with a positive energy
- Professional and motivated work ethic
- Intermediate computer skills
Successful candidates will be required to complete 3 weeks of full time training.
How to apply
Click APPLY and send your resume and cover letter or contact Tayla from the HR Department on (03) 9875 6071 for a confidential discussion.
Successful candidates will be required to undergo a police check and pre-employment medical.
Nationwide Towing & Transport is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
Click here to APPLY.